Saturday, November 28, 2009

Surviving in a reputation-based economy

help wanted
Image by kandyjaxx via Flickr
When I walk into a room, I assume I'm the smartest person there. Call it a character flaw if you will, but it's really a survival trait expressed in the modern world. But my self-described smarts come at a price -- I lack the ability to actually do many things. I've managed to excel in the world of digital media and web development without knowing how to code, design, layout or architect. That's not to say I'm completely clueless in these areas. But I know enough to know what I don't know. And that's where the survival trait comes in.

To borrow a phrase, I get by with a little help from my friends.

I don't use those smarts to brow-beat the others around me. I use them to add to my ever-growing repository of would-be collaborators. Collaborators I need not only for my own flights of fancy, but for external projects and opportunities that find their way to me.

Showcase your skills for free...

I'm incredibly proud and fortunate to have found a vibrant and rich community in Phoenix. In every project I've been involved with -- and there are many -- I'm constantly amazed at the amount of effort put forth by volunteers who ask for nothing in return. If you don't have that in your community, I'm very sorry. Work on building it.

It's out of those "free jobs" that I find the majority of my collaborators. I've been turned on to talented designers, legendary coders, non-evil SEO types, gifted writers, cerebral typographers... the list goes on. And while they probably don't know it, I've been indexing and cataloging their skill sets, waiting for the right opportunities to show up. And they have. And I've been happy to either refer jobs out, sub them out or even collaborate together so we all see income from the final products. That's what I do.

... but treat the free jobs like you would a real job.

But understand that Meritocracy is the law of the land. Assume that in every pro-bono job you do or community effort your a part of, someone watching has potential work for your or is a potential client. We're watching your efforts and the efforts of others around you. Yes, we appreciate you -- and the rest of us -- are working for free. Yes, we appreciate that you -- and the rest of us -- have other paying gigs that sometimes take precedent. But you should recognize that how you work on the free project is how we assume you'll work on a paid project.

The fact is that we -- like you -- have options. All things being equal, we'll go with those who have shown themselves to be dependable when they only thing they could count on was a "nice job" from the rest of us.

We're moving to a reputation-based economy. How is yours?

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Wednesday, November 25, 2009

Avoid monoculture blogging

monocultures two "hell"
Listen to enough "blogging experts" and you'll hear a common theme: blog about one thing and one thing only!

I think that's bad advice.

I'm willing to concede that many bloggers do in fact blog about one thing and one thing only. I'm willing to concede that they probably wouldn't have as large of an audience as they do if they didn't blog about one thing and one thing only. But as I said yesterday in many more words, your mileage may vary on "expert" advice.

There's a very simple reason why I don't give this advice to blogging novices -- they're boring. Sorry to burst any bubbles, but the odds are that your first dozen posts or so are going to be about as interesting as carpet fiber science. They are going to be so mind-numbingly unexciting that you're going to lose interest -- quickly. It won't be of any big loss to your readers... because you'll have none. With few exceptions, new blogs aren't read by any sizable audience. That's why I recommend newbies to blogging start out with a Tumblr account -- and not tell anyone about it.

Blog early and often!

Write about anything and everything to get in the habit of blogging. Write about a huge variety of things to discover the mechanics of blogging. Use pictures from Flickr for inspiration, or join Plinky to get "prompts". Make really long posts. Make quick-and-dirty posts. Hell, make dirty posts if you like, experimenting with vulgarities and cursing if that's part of your personality. It's party of mine. Fuck. [checks] Nope. The world didn't end.

Once you've figured out your voice and have your blogging routine in tip-top shape, then it's time to start worrying about how to blog better/make money/grown an audience/stop pissing people off. But if you start from square one looking for advice from the leaders in the space, you're setting yourself up for failure. Sure, Lance Armstrong is a good person to give biking advice. But last time I checked, you couldn't enter the Tour de France if your bike has training wheels.




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Saturday, September 12, 2009

Networking 2.0 in a networking 1.0 world


Business card pile
Image of Christopher S. Penn by Christopher S. Penn via Flickr
Last night was Twestival in Phoenix. It was a rocking good time that was well attended. Props to @ChrisLee for being the local Phoenix coordinator of this national event. If you missed it, loads of photos are already on Flickr. I look forward to next year.

But I have to be better prepared. You see, I'm rather used to the new "networking 2.0" groups and the people that attend them. In these networking 2.0 events, rarely am I asked "what do you do?". Rarely does someone hand me a business card within 15 seconds of meeting them. I don't even carry business cards anymore, and it's probably because I don't have a good answer for the question.

So far, my standard answer is "lots of different things". And while that's accurate, I probably come off like an unskilled laborer or drifter. Not exactly the image I'm trying to portray. My backup reply is "I'm a digital business strategist", which is either incredibly douchey or completely non-helpful. In fact, I can't think of a single person who didn't respond with a version of "what the hell does that mean?". And not in a "please tell me more" way, either.

And it's going to happen again in less than 10 hours. I'm off to a small gathering in LA, where I'll be engaging with people I've never met. At least one person will ask me what I do, and I need a better answer.

I'm thinking of taking a radical approach. I'm thinking of picking one "thing" about me, and answering with that. But how do I pick? Obviously, I want to pick the most interesting thing I do and the thing I'm most interested in talking about. But I have lots of things I'm involved with that I think are interesting and that I like to talk about.

Guess I just have to get over it and pick one.

For those of you in the same boat, what do you do? How do you handle "the question" when you are a heck of a lot more than the title someone gave you at your day-job?

You can respond in the comments if you like, but I've got the new Echo System working, so if you comment anywhere else with a LINK back to this page, it should show up auto-magically. Cool!


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Monday, August 31, 2009

Increasing convenience, FTW

Arrow up the treeImage by net_efekt via Flickr

Increasing convenience isn't about being bigger than the competition. Being better than the competition doesn't mean you're increasing convenience for your customers. And while doing things faster is a worthy goal, it's not the same thing as increasing convenience.

Why increase convenience? Because we as a society are motivated by convenience. You may have a different experience on a personal level, but that rule holds true for society as as a whole. En masse, we always reward companies, entities, organizations and people who increase our convenience. Yes, that convenience may take the form of helping people do things bigger, better or faster. But when you pull back the layers, we always move toward increasing convenience.

So before you launch that game-changing service, consider the convenience factor. Will it increase my convenience? Prior to releasing your earth-shattering product to the market, pay attention to making it easy to use. It may be the coolest thing ever, but if it won't increase my convenience, it's going to be a flash in the pan.

Let's end with a pie-in-the-sky scenario: public transportation. I live in Phoenix. Public transportation isn't a viable option for me. Why? Because driving to work is more convenient than taking the series of buses -- with or without the light rail -- necessary for me to get from home to work. There's simply no way that I'm going to give up the convenience of a 30-minute drive compared to the half-hour on public transport. Regardless of how much gas I'll save or how far my carbon foot print would be reduced.

Since they can't compete on the convenience of time, they need to go different directions. How about offering free public wifi on all buses and trains? That would be a game changer. Suddenly my 30 minutes in the car -- one way -- is seen as lost productivity. Can't work on the lappy while driving, and most of my work is web-based work. If I can connect the whole way? Score. That increases my convenience.

If you work on "bigger better faster" assumptions, you're stuck in the status quo. But when you start thinking of ways of increasing convenience, you may find competitive advantages cropping up in all sorts of interesting -- and unexpected -- areas. How can you increase my convenience.

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Wednesday, August 19, 2009

The Disconnect: Reasons Companies fail at Social Media and how to Succeed

That's the fancy title of my talk tomorrow at the Social Media for Business event, put on by SocialMediaAZ. This is a pure business event. It costs money to go. (I wonder how much I get?) And the talks are specifically for people in business. Less touchy-feely. More action and tactics.

I fought with my presentation all of last weekend. And by "all", I mean all. I'd been taking notes of thoughts and ideas for several weeks. But when I sat down to put them all together, the damned thing fought me all the way. I wanted it to be very tactical and actionable. It refused.

So in the end, I let it win. The presentation is done and I'm happy with it. But it's not what I originally intended to say. That's the funny thing with words, thoughts and ideas. When you go to tell a story -- a coherent story -- you have to be willing to adapt. And maybe that's another lesson that business can take and apply to social media.

My talk is tomorrow. For those coming, I look forward to seeing you. For those not, enjoy this dry-run Slidecast version.

Tuesday, August 11, 2009

Keep hope alive

Zombies as portrayed in the movie Night of the...Image via Wikipedia

Sometimes, it's the little things that make me the happiest. Many of us with the nontrepreneurial sprit devote significant amounts of time into activities that have zero chance for payoff. I'm not talking only about direct payoff. I'm talking about zero chance of secondary payoff too. Sure, there's always whuffie to be had. And building whuffie is a Good Thing. But for many of us, the things that take much of our time build whuffie in ways that make it difficult to detect even the slightest amount of measurable payoff.

Sure, we get accolades. Sometimes even press. But it's not like the things we're helping to achieve are all that extraordinary. If they were to up and vanish, the world would not come to an end. Far from it. In fact, when some of us have thrown in the towel, many didn't care. They've simply gone back to what they did before. Reverted to the things that were available to them prior to our entry. Things that, perhaps, had more support.

But sometimes... the things we start refuse to die. We try our best to abandon them, yet they persist. A small but vocal section rises up, refusing to take our abandonment lying down. And what are we do to? We acquiesce. We realize that the community that we so recently imagined cared little for the marks we made instead cared deeply. Deeper than we ever thought possible.

And with that acquiescence comes acceptance. And new found purpose. We realize that the project -- the non-monetizable project that sucks countless hours -- shall not die. For the community is not ready for it to die. So we persevere. The community has spoken, and their demands must be met. Because in the end, we live and die by the acceptance of the community. It's not quite natural selection, but it'll pass for it in 2009.

Thanks for coming back, tr.im.

What? You thought I was talking about something else?

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Monday, August 10, 2009

Drop your assumptions at the door

North American Elevator Buttons made by Dover/...Image via Wikipedia

Everyone knows what an "elevator pitch" is, right? Wrong. Over the weekend I attended Laid Off Camp Phoenix. Side note: a great event. You should put one on in your city if you're looking for work. Some fabulous ideas and connections were made!

During the camp, a speaker suggested everyone prepare their "elevator pitch". From my vantage point in the middle of the crowd, it seemed to me that more than 50% of the crowd of 100 looked puzzled by this remark. Not that they were having trouble understanding the need for a personal elevator pitch, mind you. No, this was the look of the truly bewildered. As if it was the first time those two words appeared in succession in a sentence. Speaking with a few attendees later on, my suspicions were confirmed.

So watch your turns of phrase. Turns of phrases? Doesn't mater. What does matter is that common catch-phrases might not be as common as you think. But rather than avoid theses verbal shortcuts, make sure your audience knows what you are saying by bringing them into the fold.

Rather than saying make sure you've got your elevator pitch ready, try:


Create a minute and a half script that clearly and accurately describes what is you do and why it's important That's called an "elevator pitch", and you need to always have it at the ready.

See? That explanation didn't take that much time. And now you know that everyone is clear on what you meant. Some may even have a new favorite phrase to pass along to their friends. And it didn't use language that talks down to those who are already in the know. If anything, It reinforces that you know what you are talking about, and shows that you are encouraging others to join the "in crowd".



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