Wednesday, December 2, 2009

Being an Expert Is Time-Sensitive

Example of Old\New on a studebaker
Remember when you hung out your very own "expert" shingle? Oh, there's no doubt that you deserved it. You knew as much -- if not more -- on the subject than anyone around you. And when the topic of your expertise came up, people immediately thought of you.

You received payment for the work you did for clients. And you did amazing things for clients. They referred other clients to you, and your expertise was further recognized and validated. You made ends meet and created a successful -- if not profitable -- business venture. Well done.

Or maybe you took a job with a company. They hired you as The Expert or An Expert, and you worked diligently on projects and ideas for your clients. Those clients loved the work you did for them, and your company received great referral business, solidifying you and them as true experts in the field. The company made money, you drew a steady paycheck, and life was good.

But that was last year, when you were the expert.

While you were busy being an expert, your expertise expired.

Unless your expertise is in something like Great Opera Singers of the 12th Century -- and maybe not even then -- the game is changing constantly. The milieu isn't today what it was 12 months ago. And if you're in an emerging or highly volatile field, that could be 12 weeks.

While you were busying being an expert, your skills lapsed. While you were busy being an expert, the platform moved. While you were busy being an expert, outside changes impacted your field. You didn't notice. And now you're an expert at outdated concepts.

Stay fresh.

If you're spending 100% of your time on billable work, you have no time to keep abreast of the changes in your field. If the company you work for has you cranking out paying work 40+ hours a week, then they are letting your expertise lapse, and you're becoming a limited time offer.

Cut back on the work and make time for what many professional organizations call continuing education. Attend and speak at conferences. Read publications. Try new things. Connect with other experts in your field. Connect with experts in related fields. Become part of the community.

If that means you have to raise your billable hourly rate to make up for the lost income -- do it. If that means you have to demand your employer reduce your doing-work to give you room for learning-work -- do it.

The consequences of not doing it? You cease to become the expert, and your value effectively drops to zero. And who wants to put "I used to be an expert" on a resume?

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Beware the tyranny of the ways

The Way by Alexander Liberman
Image by fotobydave via Flickr
Right Way
Two dangers here. First is the assumption that your way is a right way. Just because it works for you doesn't mean it will work for someone else. The second danger is worse: the assumption that your way is The Right Way. In reality, there is no one right way. There are many right ways.

Wrong Way
I hear the words "you're doing it wrong" all too often. Truth be told, I've uttered that phrase all too often. Not that there aren't clear-cut mistakes that are easily cured with education. If you're still forwarding funny emails to dozens of your friends using BCC, that's wrong. It may feel right and appropriate from your vantage point, and none of your friends have complained because they're too nice, but it's still wrong.

But wrong ways are often implementation issues and/or have good intentions at heart. Correcting the means can usually lead to a better expression of the idea. If you find yourself ready to correct something you see as a wrong way, be sure and offer up a solution to help make it better.


Old Way
Humans may be nostalgic creatures, but in flights of fancy alone. The fact of the matter is that progress flows one way. Old ways always always lose out as the arrow of convenience (my term) moves forward. If you're pining for a "return to..." then you are misguided and wrong. If an old way is truly that, then it remains something to reflect upon fondly. You have little hope of resurrecting it. And if a return to the old way actually does work, it simply proves that the new way didn't work out and wasn't really a new way after all. That happens rather frequently.


New Way
New doesn't mean better. New doesn't mean the old will die. New doesn't mean faster. New doesn't mean bigger. New really means something that replaces the old in a way that increases the amount of convenience for those serving or served by the process that has undergone the change. New ways tend to crop up seemingly daily; but most are false new ways. Some new ways are adopted quickly. Some take time. Some are exposed to be more trouble than they are worth, which means they weren't really new ways after all.


Unexplored Way
If you haven't tried the way, how do you know it's bad? Yes, I know your current way fits your needs perfectly. That doesn't qualify you to make judgments on other ways -- unless you've tried them. And I don't mean reading the FAQs or relying on anecdotal evidence. Until you've explored the way, your opinion of it remains uninformed. So don't speak so loudly.


Your way
And at the end of the day, none of the above matter. What works for you works for you. It may not always work for you, and you may try different ways along the... way. That's OK. You may have ways that work for you that run counter to those around you. Still very OK, though don't make the mistake of trying tell everyone moving forward why your way is better. See "old way" above.

To quote Joss Whedon via Malcom Reynolds: "I have a way?"

Yes. Yes you do.

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Monday, November 30, 2009

When data is not your friend

A simulation using the navier-stokes different...
Image via Wikipedia
Here's a new question you need to have at the ready: So what? Use it early and often, but use it primarily any time someone throws some stats or analysis at you.

I'm a data junkie. I admit it. I understood just enough in my college statistical mathematics class to prove to me that I may not be as smart as I thought I was, and that numbers can mean a hell of a lot more than they appear at first glance.

But stats are just that -- stats. Without informing any goal or objective, without providing a clear path for tactics and execution, they are simply unactionable stats. Spending too much time -- hell, any time on unactionable stats is an utter waste of your time. And a huge stress-ball you don't need.

What am I supposed to do with this?

Require your reporting team to give you something you can work with. And don't let them shove averages and trends down your throat. I think that the average is one of the worst measurement tools we have and leads to terrible decisions. But it's easy, and so we do it. Trends are just as insidious, as they lead to causefusion.

Demand data you can work with. Data that helps you solve a problem. Data that informs your goals and objectives. Not getting it? Get it. It's there. You just have to dig a bit deeper. Start by throwing out all that worthless stuff on top.


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Sunday, November 29, 2009

The value of fair-weather fans

you suck, squared
Image by *0ne* via Flickr
When it comes to sports, I'm a classic fair-weather fan. I don't have a team that I stand by through thick and thin. In fact, my only "team" is the college I attended right out of high school, and then it's only the football team I care for. And I only care for them when they are winning, which they've done all too infrequently for my tastes this year.

That puts me at odds with many other "true" fans who scoff at my fickle ways. True fans, I'm told, really don't care if their team is winning or losing, but are there to constantly show their support.

Bunk.

At least that should be bunk for anyone trying to succeed today. Leaving sports aside for a moment, I suggest to you that you neither need nor want true fans. Not until you get really, really good at what you do. And even then, be careful. True fans are often times at best misguided and at the worst, lying. Sometimes. Because let's face it -- everything you create/write/build/paint/draw/shoot/make/bake/do isn't perfect. It can't always be OMFGTHISISTHEBESTEVER... which is about all you ever get out of your "true" fans.

Praise children. Be honest with adults.

I wrote about the fine line between false praise and encouragement about this time last year. Perhaps it's the season. And while that still holds true, I didn't go far enough to encourage creators to seek out and cultivate fair-weather fans. Hearing praise and accolades is nice, to be sure. But for how long? And is it really helping you get better at what you do?

While you're out there trying to relentlessly connect with fans -- a great idea -- demand them to be relentless in return. And when the critiques come in, don't shy away. Don't bury yourself in the mounds of praise you received from your "true" fans. Examine the critique. See where it fits. Ask around. Take it under advisement. And when necessary, get better. How else will you know you need to if they don't tell you?

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Saturday, November 28, 2009

Surviving in a reputation-based economy

help wanted
Image by kandyjaxx via Flickr
When I walk into a room, I assume I'm the smartest person there. Call it a character flaw if you will, but it's really a survival trait expressed in the modern world. But my self-described smarts come at a price -- I lack the ability to actually do many things. I've managed to excel in the world of digital media and web development without knowing how to code, design, layout or architect. That's not to say I'm completely clueless in these areas. But I know enough to know what I don't know. And that's where the survival trait comes in.

To borrow a phrase, I get by with a little help from my friends.

I don't use those smarts to brow-beat the others around me. I use them to add to my ever-growing repository of would-be collaborators. Collaborators I need not only for my own flights of fancy, but for external projects and opportunities that find their way to me.

Showcase your skills for free...

I'm incredibly proud and fortunate to have found a vibrant and rich community in Phoenix. In every project I've been involved with -- and there are many -- I'm constantly amazed at the amount of effort put forth by volunteers who ask for nothing in return. If you don't have that in your community, I'm very sorry. Work on building it.

It's out of those "free jobs" that I find the majority of my collaborators. I've been turned on to talented designers, legendary coders, non-evil SEO types, gifted writers, cerebral typographers... the list goes on. And while they probably don't know it, I've been indexing and cataloging their skill sets, waiting for the right opportunities to show up. And they have. And I've been happy to either refer jobs out, sub them out or even collaborate together so we all see income from the final products. That's what I do.

... but treat the free jobs like you would a real job.

But understand that Meritocracy is the law of the land. Assume that in every pro-bono job you do or community effort your a part of, someone watching has potential work for your or is a potential client. We're watching your efforts and the efforts of others around you. Yes, we appreciate you -- and the rest of us -- are working for free. Yes, we appreciate that you -- and the rest of us -- have other paying gigs that sometimes take precedent. But you should recognize that how you work on the free project is how we assume you'll work on a paid project.

The fact is that we -- like you -- have options. All things being equal, we'll go with those who have shown themselves to be dependable when they only thing they could count on was a "nice job" from the rest of us.

We're moving to a reputation-based economy. How is yours?

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Wednesday, November 25, 2009

Avoid monoculture blogging

monocultures two "hell"
Listen to enough "blogging experts" and you'll hear a common theme: blog about one thing and one thing only!

I think that's bad advice.

I'm willing to concede that many bloggers do in fact blog about one thing and one thing only. I'm willing to concede that they probably wouldn't have as large of an audience as they do if they didn't blog about one thing and one thing only. But as I said yesterday in many more words, your mileage may vary on "expert" advice.

There's a very simple reason why I don't give this advice to blogging novices -- they're boring. Sorry to burst any bubbles, but the odds are that your first dozen posts or so are going to be about as interesting as carpet fiber science. They are going to be so mind-numbingly unexciting that you're going to lose interest -- quickly. It won't be of any big loss to your readers... because you'll have none. With few exceptions, new blogs aren't read by any sizable audience. That's why I recommend newbies to blogging start out with a Tumblr account -- and not tell anyone about it.

Blog early and often!

Write about anything and everything to get in the habit of blogging. Write about a huge variety of things to discover the mechanics of blogging. Use pictures from Flickr for inspiration, or join Plinky to get "prompts". Make really long posts. Make quick-and-dirty posts. Hell, make dirty posts if you like, experimenting with vulgarities and cursing if that's part of your personality. It's party of mine. Fuck. [checks] Nope. The world didn't end.

Once you've figured out your voice and have your blogging routine in tip-top shape, then it's time to start worrying about how to blog better/make money/grown an audience/stop pissing people off. But if you start from square one looking for advice from the leaders in the space, you're setting yourself up for failure. Sure, Lance Armstrong is a good person to give biking advice. But last time I checked, you couldn't enter the Tour de France if your bike has training wheels.




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Saturday, September 12, 2009

Networking 2.0 in a networking 1.0 world


Business card pile
Image of Christopher S. Penn by Christopher S. Penn via Flickr
Last night was Twestival in Phoenix. It was a rocking good time that was well attended. Props to @ChrisLee for being the local Phoenix coordinator of this national event. If you missed it, loads of photos are already on Flickr. I look forward to next year.

But I have to be better prepared. You see, I'm rather used to the new "networking 2.0" groups and the people that attend them. In these networking 2.0 events, rarely am I asked "what do you do?". Rarely does someone hand me a business card within 15 seconds of meeting them. I don't even carry business cards anymore, and it's probably because I don't have a good answer for the question.

So far, my standard answer is "lots of different things". And while that's accurate, I probably come off like an unskilled laborer or drifter. Not exactly the image I'm trying to portray. My backup reply is "I'm a digital business strategist", which is either incredibly douchey or completely non-helpful. In fact, I can't think of a single person who didn't respond with a version of "what the hell does that mean?". And not in a "please tell me more" way, either.

And it's going to happen again in less than 10 hours. I'm off to a small gathering in LA, where I'll be engaging with people I've never met. At least one person will ask me what I do, and I need a better answer.

I'm thinking of taking a radical approach. I'm thinking of picking one "thing" about me, and answering with that. But how do I pick? Obviously, I want to pick the most interesting thing I do and the thing I'm most interested in talking about. But I have lots of things I'm involved with that I think are interesting and that I like to talk about.

Guess I just have to get over it and pick one.

For those of you in the same boat, what do you do? How do you handle "the question" when you are a heck of a lot more than the title someone gave you at your day-job?

You can respond in the comments if you like, but I've got the new Echo System working, so if you comment anywhere else with a LINK back to this page, it should show up auto-magically. Cool!


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