The Disconnect: Reasons Companies fail at Social Media and how to Succeed

That's the fancy title of my talk tomorrow at the Social Media for Business event, put on by SocialMediaAZ. This is a pure business event. It costs money to go. (I wonder how much I get?) And the talks are specifically for people in business. Less touchy-feely. More action and tactics.

I fought with my presentation all of last weekend. And by "all", I mean all. I'd been taking notes of thoughts and ideas for several weeks. But when I sat down to put them all together, the damned thing fought me all the way. I wanted it to be very tactical and actionable. It refused.

So in the end, I let it win. The presentation is done and I'm happy with it. But it's not what I originally intended to say. That's the funny thing with words, thoughts and ideas. When you go to tell a story -- a coherent story -- you have to be willing to adapt. And maybe that's another lesson that business can take and apply to social media.

My talk is tomorrow. For those coming, I look forward to seeing you. For those not, enjoy this dry-run Slidecast version.

The Disconnect: Reasons Companies fail at Social Media and how to Succeed

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Keep hope alive

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Sometimes, it's the little things that make me the happiest. Many of us with the nontrepreneurial sprit devote significant amounts of time into activities that have zero chance for payoff. I'm not talking only about direct payoff. I'm talking about zero chance of secondary payoff too. Sure, there's always whuffie to be had. And building whuffie is a Good Thing. But for many of us, the things that take much of our time build whuffie in ways that make it difficult to detect even the slightest amount of measurable payoff.

Sure, we get accolades. Sometimes even press. But it's not like the things we're helping to achieve are all that extraordinary. If they were to up and vanish, the world would not come to an end. Far from it. In fact, when some of us have thrown in the towel, many didn't care. They've simply gone back to what they did before. Reverted to the things that were available to them prior to our entry. Things that, perhaps, had more support.

But sometimes... the things we start refuse to die. We try our best to abandon them, yet they persist. A small but vocal section rises up, refusing to take our abandonment lying down. And what are we do to? We acquiesce. We realize that the community that we so recently imagined cared little for the marks we made instead cared deeply. Deeper than we ever thought possible.

And with that acquiescence comes acceptance. And new found purpose. We realize that the project -- the non-monetizable project that sucks countless hours -- shall not die. For the community is not ready for it to die. So we persevere. The community has spoken, and their demands must be met. Because in the end, we live and die by the acceptance of the community. It's not quite natural selection, but it'll pass for it in 2009.

Thanks for coming back, tr.im.

What? You thought I was talking about something else?

Drop your assumptions at the door

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Everyone knows what an "elevator pitch" is, right? Wrong. Over the weekend I attended Laid Off Camp Phoenix. Side note: a great event. You should put one on in your city if you're looking for work. Some fabulous ideas and connections were made!

During the camp, a speaker suggested everyone prepare their "elevator pitch". From my vantage point in the middle of the crowd, it seemed to me that more than 50% of the crowd of 100 looked puzzled by this remark. Not that they were having trouble understanding the need for a personal elevator pitch, mind you. No, this was the look of the truly bewildered. As if it was the first time those two words appeared in succession in a sentence. Speaking with a few attendees later on, my suspicions were confirmed.

So watch your turns of phrase. Turns of phrases? Doesn't mater. What does matter is that common catch-phrases might not be as common as you think. But rather than avoid theses verbal shortcuts, make sure your audience knows what you are saying by bringing them into the fold.

Rather than saying make sure you've got your elevator pitch ready, try:


Create a minute and a half script that clearly and accurately describes what is you do and why it's important That's called an "elevator pitch", and you need to always have it at the ready.

See? That explanation didn't take that much time. And now you know that everyone is clear on what you meant. Some may even have a new favorite phrase to pass along to their friends. And it didn't use language that talks down to those who are already in the know. If anything, It reinforces that you know what you are talking about, and shows that you are encouraging others to join the "in crowd".

I don't have to like everything about you

Image by Bobasonic via Flickr

Chris is a gamer and writes about it on his blog. A lot. I'm not a gamer, so I don't care. So in essence, I have to "put up with" Chris' writing about gaming.

Tyler likes to rant on his blog. A lot. I don't have the same passions as he does, so I don't care. So in essence, I have to "put up with" Tyler's ranting on issues that aren't important to me.

Teel loves to post long-winded personal exposes on his blog. A lot. As I only want to see where he's at with his latest project, I don't care about those posts. So in essence, I have to "put up with" super long posts just to get what I want.

But here's the bottom line: I don't tell them about what I don't like. The last thing I want is for them only to be, do and write the things I like 100% of the time. That's... boring. In reality, I'm not "putting up with" any of it from any of them. I'm letting them be who they are. Who they want to be. Occasionally -- often, in fact -- what they want and what I want align perfectly. And I quickly forget all those other things I didn't care about before.

In the immortal words of Billy Joel:

Don't go changing, to try and please me,
You never let me down before,
Don't imagine, you're too familiar,
And I don't see you anymore.

I would not leave you, in times of trouble,
We never could have come this far,
I took the good times, I'll take the bad times,
I'll take you just the way you are.

The Next Big Thing

Image by Crystl via Flickr

On Sunday, I was interviewed by a reporter for the Phoenix New Times. I've done a fair share of interviews over the years, and you never know how the final piece will turn out. Sometimes the journalist has a slant, sometimes things get edited down to just sound bites, and sometimes quote are taken entirely out of context. All of that has happened to me in the past. But I don't sweat it. It is what it is. Not to say I think that the PNT piece will be anything other than spot on. I'm #justsayin'...

During the interview, the following question came up:

"What's going to replace Twitter".

I think that question has an unknowable answer. And not just because we can't predict the future. But because we don't know what we need -- yet. Before Twitter, none of us knew we needed an web/SMS/IM mashup that limited you to 140 characters.

Before Flickr, we assumed you had to know HTML and FTP in order to share your photos with family and friends.

Before Facebook, we didn't know that we needed private profiles, or that value was to be had allowing fellow students and co-workers access to said profiles.

Before YouTube, we didn't know we could create mini-movies and get them to our friends with ease and speed, so they could spread them around for us.

So the question of what's going to replace Twitter is as silly as it is unknowable. I use all of the networks above. Neither one replaces the other. Sure, I could use Photobucket, MySpace, Vimeo, or Dodgeball, but I don't. Yet plenty do. They don't need to switch to my tools, and I don't need to switch to theirs. They get the same benefits I get with my preferred tools.

So don't try and build a "twitter killer". Try and build something entirely new that lets me do things my current toolbox won't. That's going to be The Next Big Thing.

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Going beyond takedown notices

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It's an understatement to say that digital publishing causes concerns for traditional publishers. Having a digital version of media available -- regardless of who did the digitizing -- effectively eliminates the control of distribution. Digital files are inherently copyable and sharable, and any business model that relies on the prevention of digital files being copied is doomed to fail.

A much better expenditure of energy is answering this question: what new methods of compensation can be created that allows monies to flow to the rights-holders? Take the case of R&B star Chris Brown. His song "Forever" was the inspiration behind the Jill Peterson and Kevin Heinz's wedding party video that has had over 14 million views on YouTube -- so far. Chris received no direct compensation for these plays, as he would have had they been played on MTV, radio or other "traditional" distribution venues that pay into various clearinghouses and ultimately compensate rights-holders for airtime.

Not long ago, Chris' (or more likely the label that owns the rights to the song) only recourse would have been to exercise his copyright and demand YouTube take down the offending video. Yes, there could also have been a suit filed against the couple due to copyright infringement. It's been done before. But that's not what happened.

Instead, Chris (or his label) was able to monetize the views on YouTube, thanks to some innovative thinking on the part of YouTube. You can read about the short case study here. Is this the be-all-end-all solution? Nope. But it's smart. And it shows a new type of thinking that embraces the digital work, rather than attempting to shut down a Good Thing.

Let creative people create. Let rights-holders monetize those creations. Seems a win-win to me. What do you think?

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Is your blog missing these 2 critical personal branding features?

Image by robalicious via FlickrBlogging has become ubiquitous. Sites like WordPress.org & Blogger.com make it easy for anyone to start blogging. And there's no shortage of pros telling you how to do it better.

But before you embark on a journey of self-education, you'll want to fix two things that many bloggers get horribly, terribly wrong. Two simple things. Two simple things that you've overlooked for a long time. You can thank me later.

Pull your blog up in a fresh browser window or tab. DO NOT follow any links. Just sit there... and look at it. Hopefully with fresh eyes.

Forget who you are. Forget what you are trying to achieve. Forget the template you have (or have not) customized to your liking.

Just look for these two things:

1. What is the name of the person writing this blog? Your first name isn't sufficient, unless you happen to be named Madonna. I want your name. Your full name that you are branding. Don't make me guess. Don't try and be cute and/or aloof. Your name, please.
   
   
2. Is there an obvious contact method? And no, listing out the 19 different social media sites you frequent doesn't count. I'm talking about normal ways people thing to contact other people. Email. Phone. These items need not be front and center, but an obvious path to these items must be visible.

Do you have these two things, these two very simple and painfully obvious things, "above the fold" (visible without scrolling) on your blog? If not, then you're not ready for the "advanced" lessons you'll find in all the other tips. Get those two critical elements on your blog. Now. It is the single most important personal branding thing you can do for your blog today.

A free Social Media Triage™ tip. Want to experience the full Social Media Triage treatment customized for you? It's about more than just blogging. Check here for more details.