Monday, March 22, 2010

Remarkable Online Content from Remarkable Offline Business

The modern portrayal of Santa Claus frequently...
Image via Wikipedia
You could make an argument that Santa Claus has the best customer service in the world. Think about it. Traveling all around the world delivering the perfect gifts to every boy and girl? Beats the heck out of UPS, right?

Come to think of it, that means he's got the most remarkable products in the world to. Anyone who can get that many spot-on gifts for so many hard-to-please kids is the very definition of remarkable.

It would be a great business story, except for one problem. Yes, you guessed it: he's imaginary.

And so is your great customer service and remarkable product if evidence of that greatness and remarkableness doesn't exist online.

[pauses for food-throwing to stop]

Yes, I know that you do business in the real world. The transactions between your company and your clients happen there, not here. And not only do you not want to transition your business online, you can't! You can't fill a cavity remotely. You can't wow a crowd as a keynote from your desk, and people can't virtually sleep in your 1,000 room hotel.

But you can talk about those who did.

You need to build and publish content online that talks about those great and remarkable things about your company. Getting online is easy. Pushing out content like a publisher isn't. It takes a new set of skills. A new set of priorities. And a whole new way of thinking about the daily interactions between you and your customers.

How is your content? Where is your content? When will you start making the creation and publication of your remarkable content a priority?


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